Why Scores Of NHIF Customers Choose NTRH

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Nanyuki Teaching and Referral Hospital is a Level 4 hospital which serves over 50,000 patients in a quarter.
This is impressive because the nearest Level 5 hospital, with more resources, external subsidies and physical infrastructure, serves about 54,000 in a quarter.
For NHIF capitation alone, about 45,000 individuals have chosen it as the primary healthcare provider. Its workload compared to the existing physical capacity is certainly the best in the region.
This means its resources stretch and do more. About 600 patients are treated at the facility every day.
NTRHs Renal Unit is the best performing the region and the busiest renal unit in the region. In June 2019, 230 dialysis sessions were conducted. The patients in the renal list report a good dialysis experience in a clean and quiet environment with complementary first class meal provided at no extra cost to the patient (and certainly no gain to the hospital, other than the delight of seeing a satisfied patient with a difficult medical circumstance made bearable).
Some patients changed their dialysis service from the high-end hospitals in Nairobi to NTRH. They receive the service at the standard they are used to and at the convenience, of being near home.
On Thursday 11th July 2019, the hospital launched a revamped Youth Empowerment Centre that provides essential health services, advice and mentorship to our youth from ages 15-24.
The youth friendly services have encountered challenges in the past across the country. The hospitals current approach is sustainable and fully integrated with the institutions normal services.
The County Government through the Department of Health has entered into partnerships that are of benefit in delivery of services. The partnerships have also built staff capacity to be more effective when making healthcare decisions. NTRH has long-standing relationship with Torbay and South Devon NHS Foundation Trust in the UK. The partnership has been in specialised surgeries, emergency care, including the equipping of the emergency department, development of care protocols and tool, and in quality improvement. Four (4) Quality Improvement projects under a SpringBoard Programme have been implemented as a result by staff in the outpatient, maternity, female ward and in the radiology departments.
The hospital also has partnership in medical education and research in collaboration with Quinnipiac University. The Quinnipiac University team was in the hospital and other county facilities last year undertaking operational research, continuous medical education and providing healthcare services. A related partnership with Yale University has enabled urology surgeons to train local teams and work along-side them to improve patient care.

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